Casper Studios
Created July 2026
Claude Skills by Casper Studios
Skills (29)
Diagnose and resolve Tier 1 support issues systematically with decision trees
Orchestrate VIP customer escalations with coordinated stakeholder response and SLA protection
Analyze ticket volume and agent capacity to build optimized support schedules
Forecast contact volume demand with multi-method analysis and confidence intervals
Optimize shift schedules to balance staffing costs, service levels, and compliance
Generate optimized support team schedules balancing coverage, skills, and costs
Generate workforce capacity reports with variance analysis and staffing recommendations
Generate accurate contact center volume forecasts with seasonality and anomaly detection
Audit support agent interactions against quality standards and compliance requirements
Diagnose remote call center performance gaps and generate personalized coaching interventions
Analyze call transcripts to coach support agents and close performance gaps
Optimize contact center staffing in real-time using live queue data and forecasts