Casper Studios
Created July 2026
Claude Skills by Casper Studios
Skills (29)
Download YouTube videos, transcripts, and metadata with free yt-dlp integration
Review chat interactions and coach support agents using AI-driven quality frameworks
Classify support tickets, route solutions, and escalate complex issues fast
Optimize blended contact center performance across voice, email, and chat channels
Automate WFM variance analysis and generate executive-ready scheduling reports
Resolve complex customer issues through systematic root cause analysis and technical troubleshooting
Analyze chat sentiment, route escalations, and coach agents on de-escalation in real time
Analyze outbound call data to optimize scripts, agent performance, and conversion rates
Analyze call transcripts to generate QA metrics, coaching plans, and performance insights
Triage chat issues by urgency, coach team escalations, boost first-contact resolution
Activate rapid escalation workflows for mission-critical enterprise accounts
Plan and optimize outbound campaigns with data-driven targeting and compliance