SkillsLib.ai

customer service & support

75 skills tagged

Forum Sentiment & Moderation Analysis Assistant
$40
4.2(32)
Forum Sentiment & Moderation Analysis Assistant

Analyze forum posts for sentiment, toxicity, and moderation priority in seconds

promptranksby promptranks
Workforce Demand Forecast Analyzer
$25
4.1(34)
Workforce Demand Forecast Analyzer

Forecast contact volume demand with multi-method analysis and confidence intervals

casper-studiosby casper-studios
Workforce Shift Optimization for Scheduling Analysts
$40
3.7(33)
Workforce Shift Optimization for Scheduling Analysts

Optimize shift schedules to balance staffing costs, service levels, and compliance

casper-studiosby casper-studios
CX Journey Map Analyzer
$40
4.2(37)
CX Journey Map Analyzer

Transform customer data into strategic journey maps with pain point analysis

carmahhawwariby carmahhawwari
Support Team Scheduling Optimizer
$30
4.1(15)
Support Team Scheduling Optimizer

Generate optimized support team schedules balancing coverage, skills, and costs

casper-studiosby casper-studios
Forum Moderation Excellence: Policy-Driven Decision Framework
$35
3.9(7)
Forum Moderation Excellence: Policy-Driven Decision Framework

Enforce forum policies consistently with documented decisions and conflict resolution

carmahhawwariby carmahhawwari
SaaS Troubleshooting & Root Cause Analysis Framework
$40
4.5(21)
SaaS Troubleshooting & Root Cause Analysis Framework

Diagnose SaaS issues fast by analyzing logs and pinpointing root causes with Claude

coalesce-labsby coalesce-labs
Content Strategy: Knowledge Base Architecture & Optimization
$35
3.6(31)
Content Strategy: Knowledge Base Architecture & Optimization

Design and optimize knowledge base architecture to boost self-service resolution

carmahhawwariby carmahhawwari
Hardware Diagnostics AI Assistant
$45
4.2(18)
Hardware Diagnostics AI Assistant

Systematically diagnose hardware defects with AI-guided troubleshooting trees and failure pattern...

coalesce-labsby coalesce-labs
Workforce Capacity Reporting Builder
$30
4.3(27)
Workforce Capacity Reporting Builder

Generate workforce capacity reports with variance analysis and staffing recommendations

casper-studiosby casper-studios
Contact Center Demand Forecasting
$45
4.0(31)
Contact Center Demand Forecasting

Generate accurate contact center volume forecasts with seasonality and anomaly detection

casper-studiosby casper-studios
Closed-Loop Feedback Analysis for Voice of Customer Programs
$25
4.3(34)
Closed-Loop Feedback Analysis for Voice of Customer Programs

Analyze voice of customer feedback loops to identify bottlenecks and measure closure effectiveness

carmahhawwariby carmahhawwari
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