SkillsLib.ai

customer service & support

75 skills tagged

Social Listening: Sentiment & Theme Extraction at Scale
$30
3.8(13)
Social Listening: Sentiment & Theme Extraction at Scale

Extract sentiment and themes from hundreds of social posts to inform strategy

carmahhawwariby carmahhawwari
Blended Call Center Performance Optimization
$30
3.8(33)
Blended Call Center Performance Optimization

Optimize blended contact center performance across voice, email, and chat channels

casper-studiosby casper-studios
Shift Coverage Optimization for Support Team Leads
$40
4.0(33)
Shift Coverage Optimization for Support Team Leads

Generate optimized shift schedules that cut overtime costs and maintain SLA compliance

qdhenryby qdhenry
WFM Variance Analysis & Executive Reporting
$50
3.9(30)
WFM Variance Analysis & Executive Reporting

Automate WFM variance analysis and generate executive-ready scheduling reports

casper-studiosby casper-studios
Social Sentiment Response Architect
$40
3.9(29)
Social Sentiment Response Architect

Analyze social sentiment and craft de-escalating responses that maintain brand voice

carmahhawwariby carmahhawwari
Tier 2 Escalation & Resolution Expert
$35
4.1(34)
Tier 2 Escalation & Resolution Expert

Resolve complex customer issues through systematic root cause analysis and technical troubleshooting

casper-studiosby casper-studios
Taxonomy Validation and Hierarchy Analyzer
$45
3.7(33)
Taxonomy Validation and Hierarchy Analyzer

Validate and refine knowledge taxonomies for consistency and discoverability

carmahhawwariby carmahhawwari
Self-Service Knowledge Base Optimizer
$45
4.0(15)
Self-Service Knowledge Base Optimizer

Audit and restructure knowledge bases to boost self-service resolution rates

carmahhawwariby carmahhawwari
NPS/CSAT Insight Engine
$50
3.7(30)
NPS/CSAT Insight Engine

Transform survey data into actionable CX insights with AI-powered sentiment analysis

carmahhawwariby carmahhawwari
Closed-Loop Voice of Customer Analyzer
$40
3.9(18)
Closed-Loop Voice of Customer Analyzer

Analyze customer feedback to track resolution effectiveness and uncover systemic issues

carmahhawwariby carmahhawwari
Taxonomy Validation & Governance
$40
3.7(33)
Taxonomy Validation & Governance

Validate and govern knowledge taxonomies for support consistency and compliance

carmahhawwariby carmahhawwari
Network Troubleshooting & Diagnostic Framework
$50
3.9(32)
Network Troubleshooting & Diagnostic Framework

Diagnose network issues systematically using OSI model layering with Claude

coalesce-labsby coalesce-labs
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