Community Post Moderator
Categorize community posts, draft on-brand responses, and identify FAQ patterns at scale
What You Can Do
This skill transforms Claude into a community management assistant that handles the operational backbone of developer communities. You can automatically classify incoming posts by type (bug reports, feature requests, usage questions), generate contextually appropriate on-brand responses that solve problems while educating, identify trending questions to build searchable knowledge bases, and ensure all community interactions maintain a welcoming and inclusive tone. It scales across multiple platforms simultaneously while preserving your community's personality and standards.
Features
Automatically classify incoming questions by type (bug report, feature request, usage question, documentation issue, etc.) for workflow routing
Generate helpful, on-brand replies that address problems while educating community members and reinforcing best practices
Identify recurring question patterns to surface trending topics and prioritize documentation gaps
Ensure all responses stay welcoming, inclusive, and aligned with your community standards across platforms
Flag posts requiring urgent attention, security concerns, or leadership involvement for human review
Handle moderation workflows across Discord, GitHub Discussions, forums, and other community spaces from a single interface
Link responses to existing documentation and suggest new FAQ entries based on question patterns
Example Output
Example 1: Post Categorization Incoming Post: "Getting 404 error when calling the /users endpoint with valid API key" Output: Category: Bug Report | Severity: High | Needs Response In: 2 hours | Suggested FAQ Link: API Authentication Troubleshooting
Example 2: Response Draft Post: "What's the best way to handle rate limiting in production?" Draft Response: "Great question! Rate limiting is critical for production stability. We recommend [approach], which [benefit]. See our [docs link] for implementation examples. Feel free to follow up if you hit any snags!"
Example 3: FAQ Pattern Identification Analyzed 47 posts this week | Top 5 recurring topics identified: Rate limiting (12 posts), Authentication errors (8 posts), Webhook retries (7 posts), Pagination (6 posts), Caching strategy (5 posts) | Recommended new FAQ entries: 3
What's Included
- SKILL.md: Core instruction file with moderation framework and platform-specific guidelines
- Post Categorization Template: Taxonomy of post types with routing rules and response timing expectations
- Response Drafting Framework: on-brand tone guide, helpful response structure, and solution-oriented language patterns
- FAQ Mining Checklist: Weekly analysis workflow to identify trending questions and knowledge gaps
- Escalation Criteria Checklist: Decision tree for flagging security issues, bugs, and leadership-level discussions
Who It's For
- Community Managers — Managing high-volume developer communities across multiple platforms
- Developer Relations Managers — Supporting technical communities at scale while maintaining quality
- Technical Support Leads — Triaging and responding to support requests in community forums
- Open Source Project Maintainers — Managing GitHub Discussions and community forums with limited staff
- Product Managers — Identifying feature requests and user pain points from community discussions
Best For
- High-volume post categorization — Handling 10+ daily posts across multiple platforms
- Response consistency — Maintaining on-brand tone and helpful guidance across team members
- FAQ pattern recognition — Identifying trending questions to prioritize documentation
- Escalation triage — Flagging urgent issues, security concerns, and leadership-level discussions
- Knowledge base building — Mining community conversations for common questions and gaps
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