Support Quality Auditor
Audit support interactions against quality rubrics and coaching recommendations
What You Can Do
This skill audits support interactions using customer support-specific evaluation frameworks that assess tone, empathy, technical accuracy, resolution quality, and compliance adherence. You receive detailed scoring against rubrics, identification of coaching opportunities with actionable feedback, compliance verification against regulatory requirements, and quality trend analysis to improve overall team performance.
Features
assesses customer-facing language for professionalism, empathy, and alignment with brand voice
validates technical correctness and confirms customer issues are fully resolved
checks interactions against GDPR, CCPA, and industry-specific regulatory requirements
generates specific, actionable feedback tied to quality gaps and performance opportunities
applies standardized evaluation criteria consistently across your QA cycles
produces performance records suitable for QA team alignment and agent reviews
identifies patterns in performance, common coaching themes, and team-level quality insights
Example Output
Example 1: Tone & Resolution Audit
- Tone Score: 8/10 — Professional and empathetic; agent acknowledged frustration early
- Resolution Score: 9/10 — Issue fully resolved with verification step
- Compliance: ✓ GDPR-compliant; no personal data mishandled
- Coaching: Opportunity: Add one clarifying question before solution to show deeper troubleshooting
Example 2: Escalation Investigation
- Interaction Quality: 6/10 — Accurate resolution but delayed response to customer concern
- Compliance: ⚠ Missing required data retention notice
- Coaching: Retrain on escalation protocol; add templates for regulatory disclosures
Example 3: Team Trend Report
- Tone consistency: 82% team average | Range: 6-9/10
- Top coaching theme: Response time under pressure (3 agents flagged)
- Compliance risk: Data handling clarity needed in 2 interactions
What's Included
- SKILL.md instruction file with full audit framework and compliance checklist:
- Quality Rubric Template: customizable scoring matrix for tone, accuracy, empathy, and resolution
- Agent Coaching Feedback Form: structured template for delivering actionable performance feedback
- Compliance Audit Checklist: GDPR, CCPA, and industry-specific requirement verification list
- QA Calibration Guide: framework for aligning scoring consistency across your QA team
Who It's For
- QA Managers & Team Leads — conduct regular quality audits and manage agent performance improvement
- Quality Analysts — score interactions, document compliance, and identify coaching patterns
- Support Operations Managers — track team-level quality trends and compliance risk
- Compliance Officers — audit support interactions for regulatory adherence
- Customer Support Directors — prepare coaching documentation and calibrate team standards
Best For
- Regular QA cycles (weekly, bi-weekly, or monthly audits)
- Agent coaching and performance documentation
- Compliance audits for GDPR, CCPA, or industry-specific requirements
- Escalation and complaint investigation
- QA team calibration and scoring alignment sessions
You might also like
You can conduct comprehensive security audits of Solidity smart contracts by submitting code for systematic analysis across vulnerability categories, gas optimization, and best practice compliance. Claude identifies critical issues like reentrancy attacks, integer overflow/underflow, improper access controls, and unoptimized patterns—providing actionable findings with severity levels and remediation guidance. This skill works best as a pre-audit screening tool to catch issues before engaging professional auditors.
by autoclaw-cc
You can conduct comprehensive security audits of Solidity smart contracts by identifying common vulnerabilities like reentrancy bugs, overflow/underflow issues, and access control gaps. The skill applies OWASP Smart Contract Top 10 patterns and ERC token standards compliance checks to catch critical flaws before deployment, helping you optimize gas usage and strengthen contract architecture.
by autoclaw-cc
You can conduct comprehensive security audits of DeFi protocols by analyzing smart contract code for technical vulnerabilities (reentrancy, integer overflow, authorization flaws), simulating economic attacks (flash loan exploits, sandwich attacks, liquidation cascades), and identifying second-order composability risks that could lead to protocol failure. Claude acts as your interactive analysis partner, pattern-matching known vulnerabilities and helping you model attack scenarios before external audits or mainnet deployment.
by autoclaw-cc
You can conduct comprehensive security assessments of smart contracts by feeding Claude modular contract code with explicit vulnerability analysis frameworks. Claude traces execution paths, identifies state management issues, evaluates cryptographic implementations, and spots economic model exploits. This structured approach catches interdependencies and subtle design flaws that surface-level reviews miss, making it ideal for pre-deployment audits and incident investigations.
by autoclaw-cc
You can comprehensively analyze bridge architectures across multiple dimensions—from transfer models and custody mechanisms to validator infrastructure and liquidity strategies. This skill guides you through systematic security evaluation, protocol comparison, and vulnerability identification to design resilient cross-chain solutions aligned with your risk tolerance and technical constraints.
by autoclaw-cc
You can design novel consensus mechanisms or modify existing protocols (PoW variants, PoS schemes, hybrid models) while systematically evaluating their security, economic incentives, and attack resistance. The framework guides you through specification, formal verification, threat modeling, economic security simulation, and production-readiness assessment—identifying vulnerabilities in consensus logic, incentive structures, and Byzantine fault tolerance guarantees before mainnet launch.
by autoclaw-cc
This skill runs rigorous financial analysis on your specific situation, calculating break-even points, NPV, IRR, and long-term wealth impact while factoring in behavioral and lifestyle considerations that pure math misses. You get a clear recommendation backed by numbers, scenario comparisons showing what happens if markets shift, and a detailed breakdown of when buying becomes better than renting.
by autoclaw-cc
You can design, validate, and document cross-chain protocols by evaluating bridge architectures (lock-and-mint, liquidity networks, light clients, relayers), modeling transaction flows with failure scenarios, identifying atomic swap vulnerabilities, and creating implementation roadmaps. This skill helps you make rigorous architectural decisions backed by security analysis and stakeholder alignment across your interoperability stack.
by autoclaw-cc